Support AI

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Frequently asked questions

What is an AI voice agent?

An AI voice agent is software that answers and makes phone calls in a natural, human-like voice. It understands what callers want, answers questions, books appointments, updates your systems, and transfers to a human when needed.

How does Zuloo AI work?

We connect your phone number, calendar, CRM, and knowledge base, then configure an AI voice agent around your call flows and rules. It answers calls 24/7, takes actions like booking or qualifying, and logs everything — with a human handoff for complex cases.

What systems can it integrate with?

Zuloo integrates with common CRMs (Salesforce, HubSpot, Zoho), calendars (Google, Microsoft), telephony (Twilio and others), payments, and automation tools (Zapier, n8n) — plus a REST API and webhooks for anything custom.

How much does an AI voice agent cost?

Pricing is usage-based with monthly plans and a per-minute rate beyond your included allowance. You can start small and scale as call volume grows.

How long does deployment take?

Most managed deployments go live within days. We map your workflow, connect your systems, test against real scenarios, then launch with controlled call volume before scaling up.

What happens when the AI can't answer?

It asks clarifying questions and uses confidence thresholds instead of guessing. If it's still unsure or the caller asks for a person, it warm-transfers to your team with full context, and logs the call for review.

How is customer data protected?

Data is encrypted in transit and at rest, access is role-based and logged, retention is configurable, and sensitive fields can be redacted. Customer conversations are not used to train third-party foundation models.

Can it transfer to a human?

Yes. Human handoff is built in — Zuloo can warm-transfer live or book a callback, always passing along a summary and the full conversation context.

Can it handle multiple languages?

Yes. Zuloo supports multilingual conversations and can detect and switch languages during a call to serve callers in their preferred language.

Can it handle both inbound and outbound calls?

Yes. Zuloo answers inbound calls and can run outbound campaigns — reminders, follow-ups, reactivation, and surveys — within compliant calling windows.